At Huiye, we believe true trust comes from responsibility. If a product has a quality issue and cannot function properly, we provide a free replacement. Even if this creates a short-term loss for us, we stand by a long-term philosophy: only by taking responsibility for our products can we earn lasting trust from our customers.
For 18 years, our guiding principle has been simple: the best marketing is word of mouth. In today’s world, Google reviews are transparent—if we ever put profit over customer interests, negative reviews would quickly damage our reputation. This is why we strictly honor our commitments to product quality and after-sales service. It’s also why our factory has thrived for nearly two decades.
Below are two real customer stories from the past year, where unexpected logistics issues led to product problems. (All images have been edited for privacy.)
Case 1: Omar from the U.S. – 250kg Rotating Chandelier Lift
Omar had previously purchased two of our 250kg lifts through a trading company. Unfortunately, one unit stopped working due to a defective transformer. He didn’t expect anyone to cover the loss, since the seller was far away in China. So he found us directly, planning to purchase a replacement unit.
After a video call with him, I confirmed the issue was indeed caused by a rare transformer defect (which statistically happens only once every 2–3 years). Instead of asking him to pay again, I immediately offered to send a new replacement unit free of charge.
This was a significant financial loss for us, but we stuck to our principle. Omar was so moved by our responsibility that he insisted on covering the shipping cost himself. The replacement lift worked perfectly, and we’ve since become good friends.
Case 2: Janet from Canada– 100kg Rotating Chandelier Lift
Janet bought our chandelier lift from Amazon, but after installation it could only move downwards, not up. The root cause was damage to the down switch during UPS’s rough handling. (We have since upgraded our design to prevent this issue.)
She tried multiple electricians over several months, but since they only had electrical knowledge—not mechanical expertise—they couldn’t fix the unit. By the time this process ended, her Amazon return window had already expired.
Still, we refused to let her be stuck with a faulty product. We gave her the option of a replacement or a refund. She chose a full refund, and we supported it without hesitation—even though Amazon’s buyer protection period had already passed.
Both Omar and Janet later told me they considered us not just sellers, but partners they could truly trust.
At Huiye, we practice long-term responsibility. If there is ever a quality problem, we will take responsibility. We believe that integrity wins loyalty, and loyalty sustains growth. That’s why we’ve been in business for 18 years.
If you’d like to explore this blue-ocean market with us, you can click the WhatsApp button on the bottom left to start a live chat, or simply leave us a message through the form below.