Rückerstattungsrichtlinie

PART 1: RETURN & REFUND POLICY

1. Kronleuchter-Lifts (Heavy Machinery) All sales of chandelier lifts are final. We do not accept returns, exchanges, or offer refunds for non-quality-related reasons (e.g., buyer's remorse, ordering the wrong size, or ceiling incompatibility). Please carefully review the product specifications, load capacities, and installation requirements before placing your order. If your lift experiences a quality or manufacturing defect, it is fully covered by our Garantie Richtlinie (see Part 2 below).

2. Accessories (e.g., dekorative Abdeckungs) We offer a 30-day return policy for standard, non-motorized accessories. You have 30 days after receiving your accessory to request a return.

  • Conditions: The accessory must be unused, in the same condition that you received it, and in its original packaging.

  • Return Shipping & Fees: The buyer is fully responsible for all return shipping costs. A 10% restocking fee will be deducted from your final refund to cover processing and warehouse repacking costs.

  • Return Process: Please contact us at info@huiyelift.com before returning any items. We will provide you with the closest designated return warehouse address (we have facilities in the USA, UAE, and China). Do not ship items back without prior authorization.

3. Refund Processing (For Approved Accessories) Once we receive and inspect your returned accessory, we will notify you of the approval or rejection of your refund. If approved, your refund (minus the 10% restocking fee) will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

PART 2: 2-YEAR INTERNATIONAL WARRANTY POLICY

We stand behind the quality of our engineering. Huiye provides a 2-Year Limited Hardware Garantie for all chandelier lift systems, covering factory defects in materials and internal electronic components (such as motors, control boards, and remote receivers).

To ensure efficient cross-border support, all warranty claims are subject to the following procedures:

1. Mandatory Remote Troubleshooting We do not accept full machine returns for repairable hardware defects. Before any replacement parts are dispatched, the buyer’s on-site electrician or technician must cooperate with our engineering team for remote diagnostics.

  • You will be required to provide clear video evidence, photos, and necessary testing data (e.g., control board indicator lights, operating sounds, and multimeter voltage readings).

  • Exclusions: If the remote diagnosis determines that the failure was caused by improper installation, wrong wiring (e.g., 110V connected to 220V), overloading, physical misuse, or spatial obstructions, the warranty will be voided. The buyer will be responsible for the full cost of replacement parts and shipping.

2. The "Free Parts, No Labor" Principle If a factory defect is confirmed, our sole responsibility is to provide the necessary free replacement part(s) for your local technician to install.

  • Disclaimer: We strictly provide hardware coverage. Under no circumstances shall Huiye be held liable for any overseas labor costs, electrician fees, scaffolding/lift rental charges, project delay penalties, or any other direct/indirect incidental damages associated with diagnosing or repairing the unit.

3. Tiered International Shipping Costs for Garantie Parts For confirmed warranty claims requiring replacement parts, international shipping costs are structured as follows:

  • Within the 1st Year: We will provide the replacement part for free and cover the cost of standard international shipping. If the buyer requests expedited courier service (e.g., DHL, FedEx Express), the buyer must pay the shipping cost difference.

  • Within the 2nd Year: We will continue to provide the replacement part for free; however, the buyer is fully responsible for all international shipping fees, customs duties, and import taxes.

4. Proof of Destruction (For Major Components) Due to prohibitive international return shipping costs, we do not require defective heavy components to be shipped back to our factory. In the rare event of a total component failure requiring a high-value replacement, the buyer must provide a "Proof of Destruction" video. This entails physically disabling the defective core component (e.g., destroying the main board or cutting critical wiring harnesses) on camera. Upon verification of this video, we will immediately dispatch the new replacement unit.

Kontakt Information For any return requests, warranty claims, or technical support, please contact our team:

  • Email: info@huiyelift.com

  • WhatsApp: +86 13808557280