30-Day Free Returns & 2-Year Warranty

30-Day Free Returns

Try it for 30 days. If it's not right for you, send it back — free.

Every order includes a full 30 days from the delivery date to return your lift or exchange it for a different model, for any reason:

• No restocking fees — you receive a full refund

• Free return shipping — we cover the cost

• Refunds go back to your original payment method, within 10 business days after our warehouse receives your return

How to start a return

Email info@huiyelift.com or message us on WhatsApp (+86 13808557280) with your order number. We'll reply within one business day with a prepaid return label and the address of the return warehouse closest to you (USA, UAE, or China). Please contact us before shipping anything back so we can route your return to the nearest warehouse.

Conditions for a free return

• The unit has not been mounted to a ceiling

• All included parts and accessories are returned

• Original packaging, whenever possible

Used but not installed? You can still return it. If the unit shows signs of use beyond unpacking and inspection, a refurbishing fee of up to 15% of the purchase price may be deducted from your refund.

Already installed on your ceiling? Installed units can't be returned — removing a mounted lift requires an electrician, and the unit can no longer be sold as new. But if anything is wrong with an installed unit, you are fully covered by the 2-year warranty below, up to a free replacement or a full refund. One tip that saves everyone trouble: ask your electrician to run a quick ground test (raise, lower, rotate) before mounting — it takes five minutes.

Missing parts? If a returned unit is missing components, the replacement cost below is deducted from your refund:

Missing item	Deduction
Remote control	$60
Steel support bar	$60
Mounting hardware kit (expansion bolts / wood screws)	$20
Paper mounting template	$10
User manual	$10

Quality defects are never subject to any of these fees. If your lift arrives defective or develops a fault, the warranty below covers it — at our cost, every time.

2-Year Warranty

Every Huiye lift is covered for two full years from delivery, including the motor, control board, remote receiver, and all mechanical components.

If something goes wrong:

1. Tell us. Contact our support team by email or WhatsApp — our engineers are available 24/7.

1. Quick remote check. Most issues are solved with a short video call or a few photos. No uninstalling needed.

1. We make it right. If a manufacturing defect is confirmed, we'll air-ship replacement parts to you free of charge — parts and shipping both covered. If the problem can't be fixed with parts, you choose: a free replacement unit or a full refund.

Not covered: improper wiring or installation, overloading the lift beyond its rated capacity, unauthorized disassembly or modification, and accidental damage. The warranty covers hardware and parts; it does not cover your local electrician's labor.

Terms

By placing an order, you agree to the terms of this Returns & Warranty Policy. This policy applies to all customers worldwide.

Questions? Email info@huiyelift.com · WhatsApp +86 13808557280