
FAQ
How Do I Connect the Wired Switch to the Lift?
How Do I Connect the Wired Switch to the Lift?
After the lift has been properly installed and tested, use a four-core signal cable to connect the wired switch to the lift. You can purchase the signal cable directly from our website (recommended) by clicking [here]. Alternatively, you may use your own cable.
How Do I Pair a New Wired Switch?
How Do I Pair a New Wired Switch?
After connecting the lift and the wired switch with the four-core signal cable (note: this is not a power cable), restart the lift (you’ll hear a single beep). Then, press and hold both the "Up" and "Down" buttons at the same time. When you hear two beeps, the pairing is successful.
When Will I Receive My Wired Switch?
When Will I Receive My Wired Switch?
Due to relatively low demand, wired switches are shipped from our factory in China. Delivery typically takes 7-12 days after placing the order. Please note that you’ll need to perform the pairing process yourself upon receiving the switch.
If you want to read the Installation Instruction or have more questions, you can add the whatsapp of our customer service or talk with us by Chat
Whatsapp Number: +86 13808557280
Pre-saleMail: info@huiyelift.com
After-sale Mail: huiyelift@gmail.com
Alternatively, you can send us information directly via the form below.
FAQ
Where are you located?
Where are you located?
Our office and factory address is in Quanzhou, South of China, near from Shenzhen and Hong Kong.
Furthermore, We have warehouse inventory and after-sales staff in NJ and CA in the United States, as well as in Sharjah, the United Arab Emirates (UAE), providing meticulous after-sales service to every customer.
When is the best time to install?
When is the best time to install?
The best time to install the lift is during construction or renovation when you have easy access to ceiling joists and wiring. For existing ceilings, plan for any needed modifications, like adding a backer board or repairing drywall.
How can I determine if my chandelier and my ceiling are suitable for installing a chandelier hoist?
How can I determine if my chandelier and my ceiling are suitable for installing a chandelier hoist?
If your ceiling is a flat concrete ceiling, it is very suitable for installing our chandelier lift. If your ceiling is sloped, you can use long-thread screw or build a flat plane downwards using a wooden truss.
For more details, please click here.
What Are the Installation Methods and Wiring Instructions for This Motorized Chandelier Lift System
What Are the Installation Methods and Wiring Instructions for This Motorized Chandelier Lift System
In brief, our rotating chandelier lift system is installed on the concrete or wooden(ceiling joist) ceiling using expansion bolts or wooden screws and is typically wired together with the chandelier. When the chandelier is powered on, the chandelier hoist/motor also receives electricity. For more details, please click: Learn More
What are your shipping methods, and how long will it take for me to receive my product?
What are your shipping methods, and how long will it take for me to receive my product?
We have warehouses in the USA, the UAE, and China. Depending on inventory availability and your location, we will ship your order via air express or ground shipping, with a delivery time of 5–12 business days.
If you are new to international purchasing, we offer a hassle-free door-to-door delivery service (DDP). Simply provide your exact address, and we will calculate the total shipping cost for you.
How long is your warranty, and what is your after-sales policy?
How long is your warranty, and what is your after-sales policy?
We stand behind the extreme durability of our industrial hoists with a comprehensive2-Year Commercial Warranty.
For more details, please click: Our After-Sales Policy.
How do I place an order and complete my payment?
How do I place an order and complete my payment?
Ordering from us is simple and secure. Here is our step-by-step process:
- Send Your Request: Please contact us with your required product specifications, order quantity, and detailed shipping address.
- Review the PI & Order: Once we confirm your requirements and shipping details, we will send you a Proforma Invoice (PI) and draft a secure order for you via the Paypal or WorldFirst.
- Complete the Payment: We support flexible and secure payment methods, including major Credit Cards and Bank Transfers (T/T or Wire Transfer).
- Fulfillment & Shipping: After your payment is successfully processed, we will provide you with a Commercial Invoice (CI) and dispatch your order within the agreed lead time.